Refund policy

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Our Glass Glow Promise

At Glass Glow Skin Co, we want you to feel confident and excited every time you receive one of our products.

We take great care in selecting and packaging each order, and we genuinely hope you love your Glass Glow experience.

Damaged or Faulty Products

If your order arrives damaged, defective, or if something isn't quite right, please contact us within 14 days of receiving your order.

We'll review the issue and work with you to find the best solution possible, whether that be a replacement, store credit, or refund where appropriate.

Change of Mind

Due to the nature of skincare products and for hygiene and safety reasons, we are unable to accept returns on products that have been opened or used.

If your item remains unopened and unused, please contact our team and we'll be happy to guide you through the return process.

Need Assistance?

If you have any questions at all, please reach out to us. We believe exceptional skincare should be matched by exceptional customer care.